Job Searching is a Business to Business Sale, NOT a Consumer Sale; Part Three

How can a hiring mistake harm a company?

How about an EEOC error causing a law suit? Some companies have paid out millions.

How about a disgruntled or negative attitude hire that sours morale, spreads rumors, creates strife, or does not follow rules impacting productivity?

How about a good intentioned employee, who makes poor decisions without involving management, that costs millions in excess inventory, uncollected customer payments, wasted advertising dollars, low productivity sales teams,…etc.

How about a less than honest employee who steals from the company? I have seen cost millions of dollars.

How about a naïve or foolish employee who says the wrong thing to a customer or to the media? Customer good will is lost. Lawsuits can easily occur. Bad media and publicity exposure could unwind hundreds of millions of dollars in marketing advertising and media relations.

Just take the recent BP oil spill. Was an employee somewhere at the heart of the problem? The cost is $20 billion and counting.

Are these hiring mistakes or managing mistakes? Both. Managing starts with hiring. Ultimately, the manager is responsible for the hiring decision and writing the specification that is given to HR. If the manager makes a mistake or does not hire or manage well, her neck could be on the chopping block.

Wise managers eliminate problems (retrain or fire) and learn from them (tighten hiring requirements).  The decision is theirs. The risk is theirs. Burned once, most managers don’t want to be burned a second time. Executives, by the time they are at this level, have been burned numerous times in different ways.

You may have personally been burnt by someone spreading a false rumor, stealing from you, or worse. In business, the manager’s career and reputation is on the line. His bonus and promotional opportunities are also on the line.

That means, your fit to the job description requirements is really only 50% of the story. Your fit is merely the first step to join the pool of other technically qualified people.

The hiring decision is based upon unspoken questions, such as “can I trust you?”, “will you help me get promoted or be self-promoting?”, “will you do what I say (to manage the risk) or be a cowgirl?”, “do I like you?”.

These factors are not decided by HR or other gatekeepers. HR is there to help the hiring process just like procurement helps the buying process. But in both cases, the decision maker is the manager who is responsible – or her boss.

That means the approach to selling to a business is FAR more complicated than selling to a consumer.

The good news is that you can learn the process while your competition keeps assuming the hiring manager is just like a consumer.